All sales final.

No refunds. No returns. No exchanges. No cancellations.

Every painting, edition, drop, auction, vending pull, and direct piece purchase on Sabet is final the moment payment clears. I don't issue refunds. I don't accept returns, exchanges, swaps, or partial reversals — not for change of mind, not for gifting second-thoughts, not for “it doesn't match my wall,” not for shifts in the market, not for anything. By clicking buy or placing a bid, you're committing to keep the piece.

This isn't about being difficult. It's art — each piece is made by hand, sold once, and tracked through the collector ledger. A returned piece can't be re-sold honestly without compromising provenance for the next owner. The galleries I've worked with run on the same rule. I'm running on it too.

Take your time on the piece before you commit. Read the description, look at the photos, check the size. If you're on the fence, email support@sabet.com first and I'll answer anything you want to know about it — before you check out.

When I make it right anyway — without refunding

The all-sales-final rule covers buyer's remorse. It does NOT cover anything that's actually on me or on the carrier. In these specific situations I'll fix it — but never with a refund. The fix is always either a re-shipped piece, a replacement, or studio credit toward a future drop. Cash never moves backward.

• Damaged in transit. If a piece arrives damaged, email support@sabet.com within 7 daysof delivery with photos of the packaging and the damage. Keep the original packaging until we resolve. We'll file the carrier claim and either re-ship the same piece (for editions and apparel), paint a comparable replacement (when feasible for damaged 1/1s), or issue studio credit toward a future drop — never a cash refund.
• Lost in transit.If tracking shows the package as delivered but you didn't receive it, give it 48 hours (carrier mis-scans are common), then email us. We'll work with the carrier; if the package is genuinely lost in our shipping window, we re-ship. For 1/1 originals that can't be replaced, studio credit toward a future drop.
• Wrong piece sent.Our error — we'll cover return shipping for the wrong piece and ship the right one. Don't open or handle the wrong piece beyond what's necessary to identify it.
• Authentication dispute.If you have reason to believe a verified piece is misattributed (e.g. third-party expert disputes the cert), open a dispute via support. We'll review; if the cert was incorrectly issued, we void it and issue studio credit equal to the original purchase price (not market value) — not a refund.

Studio credit, in plain English

When the studio owes you for one of the exceptions above, the remedy is studio credit. It's applied to your account automatically, never expires, and can be used toward any future drop on the site (originals, editions, apparel, auctions where you set a max bid, anything). It is not transferable to another account, and it is not redeemable for cash.

Auctions

Bids are binding. Once a bid is placed it cannot be cancelled by the bidder. If you win an auction your card on file is charged automatically when it closes (or via manual checkout for legacy flows). Failure to fulfill payment after winning may result in account suspension and being barred from future auctions.

We may, at our sole discretion, void a bid before auction close if we detect fraud, collusion, or technical error. The auction may be re-run or extended in those cases.

Shipping

• Where we ship. Currently US, Canada, UK, and Australia. Other countries by special arrangement — email before bidding/buying.
• When we ship. Plan on 4–6 weeksfrom payment clearing to delivery on every order — originals, editions, apparel, domestic, international. Most arrive well before then, but the studio operates on hand-finished work and signed editions, and the 4–6 week window is what we commit to. We’ll email a tracking number when the label is created.
• Carrier. USPS, UPS, FedEx, or DHL, depending on size, value, and destination.
• Signature.Every order ships signature-required. Somebody at the delivery address has to sign for the package — it's the studio's single best defense against porch theft.
• Insurance.The studio does not carry per-piece declared-value insurance on every shipment — real insurance on original artwork requires formal appraisal that the secondary market hasn't generated yet for most of the catalog. Where the carrier offers basic declared-value coverage that fits, we use it. Where it doesn't apply, the studio works with the collector and the carrier directly if something goes wrong.
• Lost or stolen packages.If tracking shows delivered but you didn't receive it, email support@sabet.comwithin a few days. We'll work the carrier — packages often turn up at a neighbor, mailroom, or back-step the courier didn't flag. When a package is genuinely lost or stolen and the carrier claim doesn't resolve it, the remedy is case-by-case: replacement (for editions where possible), studio credit toward a future drop (for 1/1 originals that can't be replaced), or another good-faith resolution worked out directly. No cash refunds— per the policy above — but we don't leave collectors stranded either.
• Customs & duties.International buyers are responsible for any import duties, VAT, or customs fees. We declare full value on customs forms; under-declaration on request is not something we'll do.
• Address accuracy. Confirm your shipping address at checkout — we ship to the address on the order. Address-change requests after the label is generated may not be honored, and re-shipping costs are on you.

Apparel & print-on-demand

Apparel sold via sabet.love (Shopify) follows that store's separate policy — see the link in the order confirmation. Apparel listed on Sabet itself follows this policy and is final.

Chargebacks

Don't open a chargeback before contacting support. Chargebacks tie up funds, take weeks to resolve, and trigger an automatic account review on our end. If something is actually wrong, email us first — we resolve legitimate issues fast. Chargebacks filed in bad faith (i.e. claiming non-receipt for a delivered, signed-for package) result in permanent account closure and barring from future drops.

Contact

Issues, questions, edge cases — email support@sabet.com. Include your order number and photos when relevant. We aim to reply within 2 business days.