Sales, Returns & Shipping

All sales are final.

Every drop, auction, direct-purchase piece, and print sold through Sabet is final. We don't offer returns, exchanges, refunds, or partial credits once payment is captured — including changes of mind, gifting regrets, market shifts, or framing preferences. By completing checkout you acknowledge this policy.

This is the same standard the gallery world has run on for a long time. Pieces are one-of-one or short-edition; reselling a returned piece compromises the provenance chain and is unfair to the next buyer. We chose certainty over convenience deliberately.

The narrow exceptions

We will replace, refund, or otherwise make whole only in these specific cases:

• Damaged in transit. If a piece arrives damaged, email support@sabet.com within 7 daysof delivery with photos of the packaging and the damage. Keep the original packaging until we resolve. We'll either replace (when possible — 1/1s by definition can't be replaced), refund, or file a carrier claim with you, depending on the case.
• Lost in transit.If tracking shows the package as delivered but you didn't receive it, give it 48 hours (carrier mis-scans are common), then email us. We'll work with the carrier; if the package is genuinely lost in our shipping window, we refund or replace.
• Wrong piece sent.Our error — we'll cover return shipping for the wrong piece and ship the right one. Don't open or handle the wrong piece beyond what's necessary to identify it.
• Authentication dispute.If you have reason to believe a verified piece is misattributed (e.g. third-party expert disputes the cert), open a dispute via support. We'll review; if the cert was incorrectly issued, we void it and refund the original purchase price (not market value).

Auctions

Bids are binding. Once a bid is placed it cannot be cancelled by the bidder. If you win an auction your card on file is charged automatically when it closes (or via manual checkout for legacy flows). Failure to fulfill payment after winning may result in account suspension and being barred from future auctions.

We may, at our sole discretion, void a bid before auction close if we detect fraud, collusion, or technical error. The auction may be re-run or extended in those cases.

Shipping

• Where we ship. Currently US, Canada, UK, and Australia. Other countries by special arrangement — email before bidding/buying.
• When we ship.Most originals ship within 5–10 business days of payment clearing. Print editions can take longer if we're running a fresh production. We'll email a tracking number when the label is created.
• Carrier. USPS, UPS, FedEx, or DHL, depending on size, value, and destination. High-value pieces ship insured and signature-required by default.
• Customs & duties.International buyers are responsible for any import duties, VAT, or customs fees. We declare full value on customs forms; under-declaration on request is not something we'll do.
• Address accuracy. Confirm your shipping address at checkout — we ship to the address on the order. Address-change requests after the label is generated may not be honored, and re-shipping costs are on you.

Apparel & print-on-demand

Apparel sold via sabet.love (Shopify) follows that store's separate policy — see the link in the order confirmation. Apparel listed on Sabet itself follows this policy and is final.

Chargebacks

Don't open a chargeback before contacting support. Chargebacks tie up funds, take weeks to resolve, and trigger an automatic account review on our end. If something is actually wrong, email us first — we resolve legitimate issues fast. Chargebacks filed in bad faith (i.e. claiming non-receipt for a delivered, signed-for package) result in permanent account closure and barring from future drops.

Contact

Issues, questions, edge cases — email support@sabet.com. Include your order number and photos when relevant. We aim to reply within 2 business days.