Sales, Returns & Shipping

No returns. No exchanges. All sales final.

Every painting, print, drop, auction, vending pull, and direct piece purchase on Sabet is final the moment payment clears. I don't accept returns, exchanges, swaps, or partial refunds — not for change of mind, not for gifting second-thoughts, not for “it doesn't match my wall,” not for shifts in the market. By clicking buy or placing a bid, you're committing to keep the piece.

This isn't about being difficult. It's art — each piece is made by hand, sold once, and tracked through the collector ledger. A returned piece can't be re-sold honestly without compromising provenance for the next owner. The galleries I've worked with run on the same rule. I'm running on it too.

Take your time on the piece before you commit. Read the description, look at the photos, check the size. If you're on the fence, email support@sabet.com first and I'll answer anything you want to know about it — before you check out.

When I make it right anyway

The all-sales-final rule covers buyer's remorse. It does NOT cover anything that's actually on me or on the carrier. In these specific situations I'll replace, refund, or otherwise fix it:

Damaged in transit. If a piece arrives damaged, email support@sabet.com within 7 daysof delivery with photos of the packaging and the damage. Keep the original packaging until we resolve. We'll either replace (when possible — 1/1s by definition can't be replaced), refund, or file a carrier claim with you, depending on the case.
Lost in transit.If tracking shows the package as delivered but you didn't receive it, give it 48 hours (carrier mis-scans are common), then email us. We'll work with the carrier; if the package is genuinely lost in our shipping window, we refund or replace.
Wrong piece sent.Our error — we'll cover return shipping for the wrong piece and ship the right one. Don't open or handle the wrong piece beyond what's necessary to identify it.
Authentication dispute.If you have reason to believe a verified piece is misattributed (e.g. third-party expert disputes the cert), open a dispute via support. We'll review; if the cert was incorrectly issued, we void it and refund the original purchase price (not market value).

Auctions

Bids are binding. Once a bid is placed it cannot be cancelled by the bidder. If you win an auction your card on file is charged automatically when it closes (or via manual checkout for legacy flows). Failure to fulfill payment after winning may result in account suspension and being barred from future auctions.

We may, at our sole discretion, void a bid before auction close if we detect fraud, collusion, or technical error. The auction may be re-run or extended in those cases.

Shipping

Where we ship. Currently US, Canada, UK, and Australia. Other countries by special arrangement — email before bidding/buying.
When we ship.Most originals ship within 5–10 business days of payment clearing. Print editions can take longer if we're running a fresh production. We'll email a tracking number when the label is created.
Carrier. USPS, UPS, FedEx, or DHL, depending on size, value, and destination. High-value pieces ship insured and signature-required by default.
Customs & duties.International buyers are responsible for any import duties, VAT, or customs fees. We declare full value on customs forms; under-declaration on request is not something we'll do.
Address accuracy. Confirm your shipping address at checkout — we ship to the address on the order. Address-change requests after the label is generated may not be honored, and re-shipping costs are on you.

Apparel & print-on-demand

Apparel sold via sabet.love (Shopify) follows that store's separate policy — see the link in the order confirmation. Apparel listed on Sabet itself follows this policy and is final.

Chargebacks

Don't open a chargeback before contacting support. Chargebacks tie up funds, take weeks to resolve, and trigger an automatic account review on our end. If something is actually wrong, email us first — we resolve legitimate issues fast. Chargebacks filed in bad faith (i.e. claiming non-receipt for a delivered, signed-for package) result in permanent account closure and barring from future drops.

Contact

Issues, questions, edge cases — email support@sabet.com. Include your order number and photos when relevant. We aim to reply within 2 business days.