Sales & shipping.

The Sabet Safe Arrival Guarantee: damaged or lost in transit, the studio makes it right.

Every package is guaranteed by the studio. If a piece arrives damaged, email support@sabet.com within 7 days of delivery with photos of the box and the piece, and keep the packaging until we've sorted it. I file the carrier claim — that's my job, not yours — and I make it right: the same edition or print re-shipped. For a damaged one-of-one original: a comparable original, studio credit, or a refund — your choice. When a replacement ships, the original certificate is voided and a new one is issued for the replacement.

• Lost in transit. If tracking shows no movement for 10 days, email us and we re-ship. A lost one-of-one original can't be re-shipped, so you choose: a comparable original, studio credit, or a refund. If tracking says “delivered” but nothing arrived, give it 48 hours (mis-scans are common), check with neighbors and the mailroom, then email us and we'll work it with the carrier.
• Wrong piece sent. Our error — we cover return shipping and send the right one.
• Authentication dispute. If you have reason to believe a certified piece is misattributed, open a dispute via support. We review; if a certificate was issued in error we void it and issue studio credit equal to the purchase price.

How shipping works

• Where. Worldwide. Shipping & handling is a flat $50 to a US address (US territories included) and $85 anywhere else, per piece. Auction wins are charged it together with the winning bid at close, and a Buy It Now adds it on top of the Buy It Now price the same way; fixed-price pieces add it at checkout. A work in more than one panel, or a multi-deck set, ships as separate packages at the flat rate each. The two clubs, and any edition marked “shipping included”, have nothing added. International buyers pay any import duties, VAT or customs fees at delivery; we declare full value on customs forms.
• When. Depending on how busy we are, it could take up to 4 to 6 weeks to receive any order, but we do our best to get it out to you as soon as possible. International deliveries add customs time on top. If an order still hasn’t shipped after six weeks, we’ll email you a new ship date, and you can choose to wait or cancel for a full refund.
• Tracking. The moment a label prints, the tracking number appears on your /orders page and you get an email and a push notification. Carrier is USPS, UPS, FedEx or DHL depending on size, value and destination.
• Signature. Originals ship signature-required — someone at the address has to sign. It's the single best defense against porch theft. Prints ship fully tracked, door to door.
• One win, one package. Auction wins ship individually with their own shipping charge; we can't combine wins just yet.
• Address accuracy. We ship to the address on the order. Check it before you bid or buy — changes after the label prints may not be possible, and re-shipping an undeliverable package is charged again.
• Packaging. Higher-value originals get double-walled boxes, corner protectors and layered wrapping. For unusually large or valuable pieces the studio can arrange freight on request — email before bidding.

All sales are final

Every painting, edition, drop, auction win and direct purchase on Sabet is final once payment clears, except where the law of your country gives you a right we can't exclude. There are no returns, exchanges or cancellations for a change of mind. Each piece is a one-of-a-kind original or a print with a numbered certificate recorded to its buyer, tracked through the collector ledger — a returned piece can't be re-sold honestly without clouding provenance for the next owner. The exceptions above (damage, loss, wrong piece, authentication) are the studio's responsibility and are always made right.

Take your time before you commit: read the description, look at the photos, check the size. If you're unsure about anything, email support@sabet.com first and I'll answer before you check out.

Customers in the EU and UK

If you live in the EU or the UK, you may cancel an order for a standard item within 14 days of delivery and return it, at your cost, for a refund of the price and the outbound shipping. This does not apply to work made to your specifications or personalised for you. To cancel, email support@sabet.com. Import VAT and duties are collected by the carrier and are not refundable by us.

Auctions

Bids are binding and can't be retracted. If you win, the card on file is charged automatically when the auction closes. If the charge fails you get a payment link and a window to complete it before the piece is offered to the next bidder. We may void a bid before close if we detect fraud, collusion or a technical error, and re-run or extend the auction in those cases.

Studio credit

When the studio owes you under one of the exceptions above and a replacement isn't possible, the usual remedy is studio credit: applied to your account, never expires, usable on any future drop. It isn't transferable to another account and isn't redeemable for cash. For a damaged or lost one-of-one original the remedy is a comparable original, studio credit, or a refund — your choice.

Apparel

Apparel bought at sabet.love follows that store's own policy, linked in its order confirmation.

Disputes

If something is wrong, email first — legitimate issues are resolved in days, while a card dispute freezes everything for weeks and I'd rather just fix it.

Contact

support@sabet.com — include your order number and photos when relevant. I aim to reply within 2 business days.